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Consumer Advice
- Adjudicator's
Office -The Adjudicator's
Office was set up in 1993 to investigate complaints about the way
that the Inland Revenue and the Valuation Office Agency handle taxpayers'
affairs. It now also covers National Insurance and Customs and Excise.
- Bank
Facts - From the British Bankers' Association all about the
mundanely practical rather than how to make large amounts of cash.
So you'll find details on the Banking Code and practical advice on
dealing with debt.
- Check
My File - If you're ever refused credit, now you can find
out why by checking your credit score online. But there's more
- credit files are not just to assess your credit risk, but also when
you apply for some jobs, or when you seek to rent a property.
- Citizens
Advice Bureaux - Free confidential, impartial and independent
advice. Subjects including debt, benefits, housing, legal matters,
employment, immigration and consumer issues. Search for your
nearest bureau, by town and postcode.
- Consumer
Gateway - Run by the Department of Trade and Industry (DTI).
With online access to information and advice for consumers and explains
the right way to complain, with links to other quality information
websites.
- Consumer
Support Networks - Aims to improve consumer access to expert,
accurate and timely advice.
- DSS
Pensions and Retirement - Advice for the future
and your retirement pension.If you don't have one, the future could
be bleak. With the lack of decent and truly independent advice on
the net, this site is well worth a look.
- Financial
Services Authority - For complaints about the financial services
industry. The FSA aims to maintain efficient, orderly and clean financial
markets and help retail consumers achieve a fair deal. The two big
areas are obviously going to be pensions and endowments.
- Finance
Victims - The selling of commission-heavy and profit-light
endowment policies of the eighties is now becoming public knowledge
through sites like this, by victims to advise other victims.
- How
to Complain - This free and independent service enables you
to: learn about your rights and where to get advice and help; submit,
escalate and resolve complaints online; and find out how to complain
about any issue. It gives a focus for your complaint by using a three-step
process. First, you find the organisation you want to complain to.
Second, you fill in the site's specially designed form. Third, you
click 'submit' to send your complaint.
- Pensions
Ombudsman - This free service from the Pensions Ombudsman
investigates complaints and disputes regarding pension schemes.
- This
Is Money - Shows you where to go and what to say when you
get there, if you've been treated badly by your bank, building society,
mortgage lender or credit card company.
- Trading
Standards Central - Information for consumers and businesses,
schools, advice and information centres, community organisations,
local councils, business support agencies and trade associations.
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